For 32-bit OS,please navigate to "HKEY_LOCAL_MACHINE\SOFTWARE\Foxit Software\Foxit Reader\Foxit Information" in the opened registry editor. If all are to no avail,please help to provide us with the following information for further investigation:ġ:Your location and your OS information(e.g.windows10圆4bit)ģ:Are you able to check for updater successfully within other application?Ĥ:Please click on "Help"tab in Foxit Reader,click on "About Foxit Reader" to check your existing Foxit Reader version number for us.ĥ:Please go start menu to open the command run line, where input "regedit",press Enter to open the Registry Editor. If the message still apppears,please try to close your firewall and anti-virus temporarily to see if it helps? Would you mind having a remote session with me so can access to your computer and see what happens? We can try team viewer, please share the ID and Password of team viewer to when you are online so we can connect to your computer, thank you.ĭDE_Server ,We apologize for the trouble.As to this situation you encounter,firstly please help to add our server addresses below to the white list in your firewall, restart your computer, and then try to check for updater within Foxit Reader again: This less than 2 minutes after I had installed the last update.It seems it is not updated successfully. Just for fun, I clicked on Check for Updates and there were 2 more. After I completed the process, I decided to open Reader and see which version was installed because the update I did just a few week ago was labeled 9.5 in C:\Users\Admin\AppData\Roaming\Foxit Software\Addon\Foxit Reader\Installīut when I looked at Reader today, it said it was version 9.4. After all of this time spent trying to remember the convoluted process for installing updates and then having to make multiple attempts to complete the process, I'm still not sure that I accomplished anything. I tried another approach and found that it had the same file number as the one currently installed. On the first attempt to download, the file name was blank.
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